FREQUENTLY ASKED QUESTIONS

• What should I do if there is an error in the address I gave you or the products I ordered?

• No worries! If your order has not yet been shipped, contact us immediately at info@halolight.fr.

• How much does delivery cost?

At halolight.fr, we offer free delivery!

• What are the shipping times for my order?

Your order will be shipped to you within 3 working days.

• How will I be delivered?

Your products will be delivered to you via your local postal service.

• What are the delivery times?

Your products are delivered according to the delivery times of your local postal service.

• What should I do if I have not received my package?

Don't worry, our smaller packages will be delivered directly to your mailbox. Otherwise your package will be left at your post office where you can collect it.

You will be alerted by your local post office to collect your item as soon as possible.

If however the item never arrived at its destination, contact customer support to clarify the situation, there will always be a solution!

• A product is missing from my order, what is the solution?

Depending on the products purchased, you may receive your order in several installments! However, if you have any doubts, contact us, there is always a solution at Halolight!

• What is the security level on your site?

At Halolight, your security, whether during browsing or your purchase, is a priority: during your browsing, all our pages without exception use Letsencrypt.org certificates (httpS for "Secure"), SSL/TLS format, renewed regularly.

As for your payments we work with Amex, Mastercard, Visa, Apple Pay, Amazon Pay and many others for maximum end-to-end security!