Frequently Asked Questions

• What should I do if I entered the wrong address or ordered the wrong products?

If your order has not shipped yet, contact us immediately at info@halolight.fr so we can help correct the issue.

• How much does shipping cost?

Shipping terms depend on the product, destination and order configuration. The exact shipping information is confirmed during checkout or quotation.

• How long does order dispatch take?

Dispatch time depends on the product type, stock status and configuration. For made-to-order equipment, production lead time is confirmed before purchase.

• How will my order be delivered?

Orders are shipped through the appropriate carrier for the destination, product size and equipment type. Tracking information is provided when available.

• What should I do if my package has not arrived?

If tracking shows an issue or the parcel never arrives, contact customer support. We will review the shipment status and help find a solution.

• What if an item is missing from my order?

Some orders may ship in several packages depending on the products purchased. If you have any doubt, contact us and we will check the order details.

• Is payment secure on your site?

Yes. HaloLight uses secure browsing and trusted payment providers to help protect your information during checkout.