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Help Center - Frequently Asked Questions
Most-read topics
Find answers here to the most common questions about our products and your HaloLight business.
questions essentielles
Most-read topics
Find answers here to the most common questions about delivery, training, and follow-up for your HaloLight equipment.
Support at every step, from order to first events.
Dispatch & delivery
What are the delivery times?
Lead times vary depending on the model, stock availability, and customization.
We confirm the exact timeline when you place your order for complete transparency.
How is the equipment delivered?
Every PhotoBooth is shipped in a secure flight case designed to fully protect the equipment during transport.
Do you ship internationally?
Yes, we deliver across Europe within 2 to 5 business days, and internationally under DAP or CIF terms depending on your project, stock availability, and our warehouses near Prague in the Czech Republic.
What should I do if there is a delivery issue?
If something is wrong, our team will assist you directly. Simply contact us with photos so we can process your request quickly.
A carrier claim may also be required.
Do I need to be present for delivery?
Yes, or someone you trust must be present to receive the equipment.
Suivi & formation
Need help with your delivery?
Our team is available to support you at every step. You can contact us by email with your order number for any question or follow-up.
Y a-t-il une formation incluse ?
Yes. Every customer receives an included training guide to get familiar with the equipment and, depending on the pack, launch with support in the best possible conditions.
How does the training work?
Training is delivered live by video call with a HaloLight expert. It guides you step by step through equipment use and real-world best practices.
Will I be supported after training?
Yes. You are not on your own after setup. We remain available to support you whenever needed.
What should I do if I have a technical issue?
Our support team helps you quickly resolve any technical issue so you can keep running your business without interruption.
Is it suitable for beginners?
Yes. The system is designed to be accessible even without previous event industry experience.
Can I contact an expert again after my first event?
Yes. Follow-up coaching is included after your first event to help you optimize your results.
Need help or guidance?
Our team and 24/7 support assistant are available to guide you at every stage of your progress. Do not hesitate to contact us at any time.
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Every project is different. We take the time to understand your needs and recommend the right solution.
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Conseil personnalisé
Pour ce type de projet, un échange avec un conseiller est fortement recommandé afin d'éviter les erreurs de configuration et identifier rapidement la solution la plus adaptée.
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